Wise Mind Nutrition | Privacy Policy
Updated: July 27th 2023
At Wise Mind Nutrition, LLC we respect your privacy and value the trust you have placed in us. We are committed to the responsible management, use, and protection of your information. This Privacy Policy explains how Wise Mind Nutrition, LLC. (“Wise Mind Nutrition,” “we,” “our,” or “us”) collects, uses, and discloses information we obtain through wisemindnutrition.com, the Wise Mind Nutrition App, and any products, services, or mobile applications that link to this Privacy Policy (collectively, the “Services”).
HEALTH PRIVACY
In providing the Services, we collect and obtain information about individual consumers (“End Users”) to, among other things, provide End Users access to a mobile platform for lifestyle, nutrition, and health-related education and management. In providing the Services, we at times act as a service provider to health care providers (“Providers”). A federal law entitled the Health Insurance Portability and Accountability Act, (“HIPAA”), safeguards “protected health information” that we create, receive, maintain, or transmit. As used in this Privacy Policy, the term “protected health information” includes any information covered by U.S. federal health laws that we maintain that reasonably can be used to identify an individual and that relates to that individual's physical or mental health condition, provision of care, or payment for such care.
HIPAA limits how we may use and disclose protected health information. We are also required to, among other things, apply reasonable and appropriate measures to safeguard the confidentiality, integrity, and availability of this information. Some of our Providers may be regulated as “covered entities” under HIPAA. Please be aware that this Privacy Policy is distinct from such Provider's HIPAA Notice of Privacy Practices, which describes in detail how that Provider uses and discloses protected health information. If an End User would like to review a copy of their Provider's HIPAA Notice of Privacy Practices, the End User should request a copy directly from their Provider.
WE COLLECT YOUR INFORMATION
Information You Provide
We collect Personal Information and any information that you provide us when you use the Services.
Use of the Services. We collect any information that you provide through the website or when you otherwise use the Services. For example, if you are an End User, to register an account you will need to provide us with your name and email address. You may also elect to provide us with other optional information such as your age, gender, race/ethnicity, highest level of education, and various mental health indicators. We also collect the information you submit through the Services. When you enter information into a diary, we collect that information, including any protected health information you submit.
Communications and other Interactions. We may collect information through your communications with our customer-support team or through other communications with us, including through social media, and when you submit your name and email address to us so we can contact you.
Information We Collect When You Use Our Services
We may automatically collect certain technical information from your computer or mobile device when you use the Services. For example, when you visit the Services, we and our third-party service providers collect information on our server logs such as your IP address and browser type. We may also collect certain information via cookies, web beacons, or other similar technologies. The information collected in this manner includes device IDs, referring URLs, and information about the usage of our Services. You may be able to change browser settings to block and delete cookies when you access the Services through a web browser. However, if you elect to block or delete cookies, the Services may not function properly.
HOW WE USE YOUR INFORMATION
We use your information to provide and improve our Services and communicate with you.
Internal and Service-Related Usage. We use the information we collect about and from you for a number of purposes, including providing, supporting, and improving the services we offer, analyzing how you use the Services and better tailoring features.
Communications. We may send emails to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, system maintenance, and other service-related purposes.
Promotional Materials. We may send you promotional emails or other information about the products or services we offer. You may opt out of email marketing by using the unsubscribe link in a promotional email or by writing to us at the address given at the end of this Privacy Policy. Where required under applicable law, we will obtain all required authorizations/consents before sending marketing communications.
Aggregate Data. To the extent permitted by applicable law, we may anonymize and/or aggregate data collected through the Services and use it for any purpose. In a case like this, an anonymization process shall be used to remove any demographic data that, when combined, could conceivably re-identify an individual.
HOW WE DISCLOSE YOUR INFORMATION
Except as otherwise described in this Privacy Policy, we will not disclose information that we collect about you on the Services to third parties without your consent. In addition, to the extent permitted by applicable law, we may de-identify your information and process it in an anonymous and/or aggregated form. For example, we may share anonymous and aggregated reports on user demographics, service performance, and traffic patterns with third parties.
We do not rent, sell, or share information about you with other people or non-affiliated companies for their direct marketing purposes.
Vendors and Service Providers. We may share any information we receive with service providers retained in connection with the provision of the Services. For example, we may provide your collected information to our database hosting provider.
Linked Clinicians and Support Persons. If you are an End User and your account is linked to clinicians or support persons they may see information, including protected health information, about you. For example, a clinician or support person may be able to view the contents of your monitoring history, assignments, reflections, food, logs, clinical outcome scores, and other information obtained within the Services. When you have linked to clinicians or support persons, they may obtain the information about you through the Services and store it in their own systems. The Services may permit clinicians and supporters to see the names and other identifying information about the other clinicians or support persons and their organizations to which you are linked to facilitate collaborative care. We are not responsible for the practices of the other users, including clinicians or support persons, who will view and use the posted information.
Linked Organizations. If you are an End User and your account is linked to the clinicians' organizations, the organizations may see information, including protected health information, about you. For example, an organization may be able to view: food logs, assignments, reflections, and progress indicators. Organizations may use the information available through the Services for clinical evaluation, treatment, and general analysis reporting purposes. When you are linked to organizations, they may obtain information about you through the Services and store it in their own systems. We are not responsible for the practices of the other users, including organizations, that will view and use the posted information.
Severing a Link with Clinicians, Support Persons or Organizations. If you are an End User and a link between you and a clinician, support person, or their organization is severed, such clinician, support person, or organization may continue to access for record-keeping purposes the information posted by you before the link was severed. However, after the link is severed, the clinician, support person or their organization will no longer receive updated information about you unless you reconnect the link.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to comply with applicable law, respond to requests from governmental authorities, such as a court order or subpoena; respond to your requests; or protect yours', ours' or others' rights, property, or safety.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law.
SECURITY
We take steps in an effort to treat your information securely and in accordance with this Privacy Policy. Unfortunately, the Internet and mobile networks over which our Services are delivered cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.
CHILDREN'S PRIVACY
We do not knowingly collect, maintain, or use personal information from children under 15 years of age, and no part of the Services are directed to children under the age of 15. If you learn that your child has provided us with information, you may alert us at support@wisemindnutrition.com. If we learn that we have collected any information from children under 15, we will promptly take steps to delete such information and terminate the child's account.
INTERNATIONAL USERS
If you are visiting our United States-hosted services from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Privacy Policy.
UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
If you would like to update or correct any information that you have provided to us through your use of the Services or otherwise, you may use the functionality of the Services to change or delete such information. If such functionality is insufficient or if you have any questions regarding our privacy practices, please send an email to support@wisemindnutrition.com.
CHANGES TO OUR PRIVACY POLICY AND PRACTICES
We may revise this Privacy Policy, so review it periodically.
Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy at wisemindnutrition.com/privacy-policy, and the revised version will be effective when it is posted. If you are concerned about how your information is used, bookmark this page and read this Privacy Policy periodically.
New Uses of Information. From time to time, we may desire to use information about you for uses not previously disclosed in this Privacy Policy. If our practices change regarding previously collected information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.
Contact Information
Wise Mind Nutrition, LLC
1902 Westwood Blvd. #201
Los Angeles, CA 90025
support@wisemindnutrition.com
